Although we make every effort to ensure you chocolate travels successfully through temperatures over 70F, we highly recommend overnight shipping.
WE CANNOT BE RESPONSIBLE FOR SHIPMENTS LEFT UNATTENDED OR NOT SHIPPED OVERNIGHT.
We ship our retail products using the United States Postal Service. If you live in the Continental United States, you can use our online Shopping Cart to place your order. Place your order by noon to ship out the same day. Orders placed after noon will ship out the following business day.
Orders leave our location Monday through Thursday until 1:00 PM to prevent items from sitting in a Postal hub for an extending period of time. We will not be held responsible for items left unattended or not sent Overnight in warm weather conditions.
See shipping schedule below:
1-day shipping Mon through Fri with a Sat delivery.
2-day shipping Mon through Thurs with a Sat delivery.
3-day shipping Mon through Wed
We carefully inspect every item before shipping. Please report all damage immediately upon receipt, if your product is received damaged. Please send us a photo immediately of the damaged box prior to opening and then the condition of the product inside.
International orders will be shipped from our Brussels location.
Warm Weather Shipping
During warm weather conditions, we will take extra precautions, including using innovative cold packaging including Styrofoam cooler boxes & freezer gel packs to keep your chocolates cool, ensuring your chocolates arrive in the best possible condition. When temperatures in the order’s destination city or anywhere along the shipping route reach 70°F, we urge you to select Overnight Shipping.
Note - We are not responsible for shipping delays due to weather, strike, or any circumstances beyond our control.